A live operations board
Every report appears the moment it lands: booth, category, time, and whether it was handled.
SOFEX Jordan
Support arrives in minutes.
One code on the wall. The exhibitor picks the fault, and the responsible team is alerted at once with the booth, the hall, and the fault type. Every report carries a number and is logged in full.
- fault categories live
- 6
- taps to report
- 2
- halls covered
- 4
- exhibitors covered
- 300+
Built around what actually breaks
The fault catalog mirrors what actually breaks at a booth, distilled so a worker picks the right one in two taps.
- Screens/audio and technology inside the booth
- Electricity, lighting, and devices inside the booth
- Booth Finishes Maintenance
- Hospitality
- Housekeeping
- Logistics Support
The catalog is not a ceiling. A new category can be added from the admin panel in seconds, with no developer and no redeploy, and anything the list does not name is still reported through the free-text field and still reaches the team.
- 6 categories, each holding its common faults
- A free-text field for anything the list does not cover
- Categories are managed from the admin panel, no developer needed
Declared priorities, not one flat queue
The response team's service scope grades every case by severity, and the app delivers the report to the responsible team the moment it is sent.
H1 · minutes
Critical: total outage, water leak, burning smell, falling hazard.
H2 · within the hour
High: partial fault, a device down, missing equipment.
H3 · quiet periods
Routine and cosmetic: touch-ups, polishing, tidying.
The grading is an operational commitment in the service scope.
Every report has a number. Every outcome is recorded.
An auditable trail
Report time, routing destination, and handling time are kept for every case.
It never claims a delivery that did not happen
If the WhatsApp alert fails for any reason, the report stays logged and the exhibitor is shown the support desk number at once, instead of a false confirmation.
One emergency button, no steps
A visitor injury, fire or smoke, a hanging item about to fall, or a Civil Defence notice: one tap skips every step and sends the location immediately.
Not subject to duplicate suppression or rate limiting.
See it live
Scan with your phone, or open it in this browser. It is the real exhibitor flow.
The first screen an exhibitor sees